Frequently Asked Questions

You can browse our retreats on the Wellness Retreats page and submit a booking request directly online. Alternatively, you can contact our team for a personalised recommendation session. We respond within 24 hours and will confirm availability and guide you through the deposit process.

A non-refundable deposit of $450 (or equivalent) secures your retreat place. The remaining balance is due 60 days before your departure date. For bookings made within 60 days of departure, full payment is required at booking. We accept all major credit cards, bank transfer, and PayPal.

We offer free cancellation up to 30 days before departure for a full refund of all fees paid beyond the deposit. Cancellations 15–30 days before departure receive a 50% refund. Cancellations within 14 days are non-refundable, though we will work with you to transfer your booking to a future date where possible. We strongly recommend travel insurance.

Yes — we work with companies, yoga studios, and group leaders to design bespoke corporate wellness retreats and group experiences. Groups of 6 or more receive preferential rates and dedicated curation support. Please contact us with your group requirements.

Yes. For bookings of $2,000 and above, we offer a three-part payment plan: deposit at booking, 50% of remaining balance 90 days before departure, and final payment 30 days before departure. Please request this option during the booking process.

The majority of our retreats welcome all experience levels, including complete beginners. Our retreat facilitators are skilled at meeting each participant exactly where they are. If you're concerned about fitness requirements for specific programs like our adventure treks, please ask us and we'll guide you to the most appropriate option.

Our retreats are intentionally intimate. Most group programs host between 8 and 16 participants. This small size is deliberate — it ensures personal attention from retreat guides, genuine community among guests, and a quality of experience that large-group formats simply cannot provide.

Yes. All our retreats include full board — breakfast, lunch, dinner, and often morning herbal tea and afternoon snacks. Meals are an integral part of the wellness programming, designed by nutritionists and sourced locally and organically wherever possible. Dietary requirements including vegan, gluten-free, and specific allergies can always be accommodated.

Absolutely — the majority of our guests travel solo. Retreat environments foster genuine connection, and many of our guests' most meaningful friendships have been made on retreat. Solo travellers are warmly welcomed and specifically supported by our retreat facilitators to ensure they feel safe, seen, and at home.

We ask all guests to complete a brief health questionnaire before their retreat. This ensures that our wellness practitioners can provide appropriate and safe programming. We treat all health information with complete confidentiality. Certain conditions may require a GP clearance letter — we'll advise you if this is needed for your chosen program.

Our wellness programs are led by certified wellness practitioners including yoga teachers, meditation guides, nutritionists, and Ayurvedic practitioners. They are not medical facilities. For guests with significant health conditions, we recommend consulting your physician before booking and can advise on which programs are most suitable.

All dietary requirements are accommodated, including vegan, vegetarian, gluten-free, dairy-free, nut allergies, and other specific needs. Please indicate your requirements during the booking process so our retreat kitchen teams can prepare accordingly from the very first meal.

We focus on curating the retreat experience rather than flights, but our team is happy to advise on optimal routing, stopover options, and travel dates. For Transcend package guests, we offer a complimentary flight advisory service and can connect you with our preferred travel partners for competitive fares.

Airport transfers are included in all programs for guests arriving and departing within our recommended travel windows. Please share your flight details when you confirm your booking and we'll arrange seamless, comfortable transfers to the retreat venue.

All confirmed guests receive a detailed packing guide tailored to their specific destination and program. In general: comfortable yoga and workout wear, modest clothing for temple/cultural visits, a journal, sunscreen, any personal medications, and an open mind. Most retreats provide yoga mats, blocks, and other equipment. We recommend leaving technology (especially laptops) at home.

Most retreat venues have Wi-Fi available, though use is intentionally gentle and we encourage guests to limit connectivity. Some programs — particularly silent and digital detox retreats — ask guests to lock devices away for the duration. This is always communicated clearly before booking. We find that reduced digital contact is one of the most universally appreciated aspects of the retreat experience.